Services

Improving Service Quality

• How can you measure your organization’s performance?
• How can you identify problems and make sure that they are corrected?
• How can you improve the quality of your services?

Gail Nordheim Consulting can help improve your organization’s quality.

Assisted Living Providers:

• Review assisted living facilities to identify quality improvement opportunities.
• Help develop Plans of Correction required by surveys.
• Develop practical quality improvement tools to support regulatory compliance and quality.

Family Care and other Human Services Programs:

• Design Quality Management Programs that meet all federal and state requirements.
• Develop tools and approaches for measuring and improving quality.
• Ensure successful, sustainable quality program implementation.

A few examples of Gail Nordheim’s experience helping organizations to improve service quality:

• Implementing a comprehensive Quality Management Program for a Family Care Managed Care Organization.
• Managed Wisconsin "Quality Close to Home" initiative. Recommendations from this initiative form the basis of quality management requirements for the Family Care program.
• Developed the quality improvement methodology used for Wisconsin Child Welfare Programs.
• Planning assisted living quality initiative with the Wisconsin Assisted Living Association.