Services

Planning and Evaluation

How can you:

• Develop strategic plans for your organization?
• Develop operational plans to assure achievement of strategic goals?
• Evaluate your organization’s performance?
• Use evaluation findings to improve service efficiency and quality?

Gail Nordheim Consulting works with clients to design and conduct strategic planning, operational planning, and program evaluation initiatives.

• Conduct program evaluations, with clear feedback and practical recommendations for improvements.
• Lead strategic planning initiatives to define organizational direction and resource allocation decisions.
• Lead operational planning initiatives to identify specific activities needed to achieve strategic goals.
• Develop detailed implementation plans for managing and tracking work activities.

Family Care and other Human Services Programs:

• Design Quality Management Programs that meet all federal and state requirements.
• Develop tools and approaches for measuring and improving quality.
• Ensure successful, sustainable quality program implementation.

A few examples of planning and evaluation projects

• Leading a comprehensive Operational Planning Process for a major managed long term care organization.
• Developed statewide methodology for practice improvement in child welfare programs. The methodology has been adopted by the Wisconsin Department of Children and Families for use throughout the state.
• Worked with the Wisconsin Department of Health Services (DHS) to evaluate quality management approaches in home and community based long-term care programs and to develop a quality management model that meets the intent of federal and state law. The model has been incorporated into DHS contracts with long-term care programs.
• Developing the “WALA Diamond Accreditation Program” to measure and improve assisted living provider quality.
• Led seminar on “Measuring Your Organization’s Performance” for the LIN Center for Community Development in Ho Chi Minh City, Vietnam.