About

Experience

Gail Nordheim Consulting LLC

Gail Nordheim has over 30 years of experience helping organizations to improve their quality and cost-effectiveness. She established Gail Nordheim Consulting LLC in 2008. Following is a partial list of positions and projects exemplifying her experience.

Planning and Evaluation:

• Led major Operational Planning Initiative for NorthernBridges, Hayward WI.
• Developed statewide methodology for practice improvement in child welfare programs. The methodology has been adopted by the Wisconsin Department of Children and Families for use throughout the state.
• Worked with the Wisconsin Department of Health Services (DHS) to evaluate quality management approaches in home and community based long-term care programs and to develop a quality management model that meets the intent of federal and state law. The model has been incorporated into DHS contracts with long-term care programs.*
• Developing the “WALA Diamond Accreditation Program” to measure and improve assisted living provider quality.
• Led seminar on “Measuring Your Organization’s Performance” for the LIN Center for Community Development in Ho Chi Minh City, Vietnam.
• Developed and presented "DHS 83 Outcomes and Measurable Goals" training for assisted living providers.

Business Process Improvement:

• Led team reviewing operations of a major developmental disabilities services provider, resulting in first-year cost savings of over $2 million along with improved service quality.*
• Led team reviewing finances and quality of care at a large nursing home, resulting in elimination of a major operating deficit and improved service quality.*
• Designed and implemented comprehensive quality management system for NorthernBridges, Hayward WI.
• Coordinated “Single Coordinated Care Plan” (SCCP) project for Milwaukee Division of Behavioral Health. The SCCP has become integral part of AODA service programs for families with multi-service system involvement in Milwaukee County.*
• Developed “WALA Quality Compliance Worksheets” to guide assisted living providers in developing efficient processes for regulatory compliance.

Working Effectively with Government:

• Senior-level positions in State Government, including Deputy Administrator of the Wisconsin Division of Animal Health.
• Director of the Dane County WI Department of Administration, with responsibility for county budget, human resources, information technology and other internal operations
• Managed a $630 million Medicaid nursing home budget for the Wisconsin Department of Health Services. Coordinated a major rewrite of the Medicaid Administrative Code.
• Led “Doing More with Less” seminars for Wisconsin county human service departments.
• Developed and presented : “Practical Approaches for Regulatory Compliance and Improving Efficiency” (WALA 2010 conference).
• Consultation with individual assisted living providers on regulatory compliance issues.

International Programs:

• Presented an invited seminar on Child Welfare Quality to the Family and Child Protection and Welfare Branch of the Singapore Ministry of Community Development, Youth and Sports
• Presented seminars on “Measuring your Organization’s Performance” and “Running Effective Meetings” for the LIN Center for Community Development in Ho Chi Minh City, Vietnam.

Education

• Bachelor of Arts degree in Economics from the University of California, Berkeley
• Master of Arts in Public Affairs from the Hubert Humphrey Institute of Public Affairs, University of Minnesota
• Six Sigma yellow belt

Memberships

• Wisconsin Assisted Living Association
• Madison Area Business Consultants
• Madison Council on Foreign Relations

* Project carried out as Senior Consultant, The Management Group, Inc. (1999-2008)