About

Experience

Gail Nordheim Consulting LLC

Gail Nordheim has over 30 years of experience helping organizations to improve their quality and cost-effectiveness. She started Gail Nordheim Consulting in 2008. From 1999-2008, she provided long-term care and human services consultation through The Management Group (TMG).

Assisted Living experience:

• Consultant for the Wisconsin Assisted Living Association (WALA)
• Author of the "WALA DHS 83 Quality Compliance Worksheets" and “WALA DHS 88 Quality Compliance Worksheets”
• Developed and presented WALA "DHS 83 Outcomes and Measurable Goals" training
• Developed and presented :  “Practical Approaches for Regulatory Compliance and Improving Efficiency” (WALA 2010 conference)
• Contributor to WALA CBRF DHS 83 training
• Contributor to WALA CBRF Administrator training
• Member of WALA Diamond Accreditation Committee
• Consultation with individual assisted living providers

Family Care Experience:

• Consultant for NorthernBridges Family Care
• Planning for formation of the Family Care MCO
• Coordinating development of the successful RFP which led to NorthernBridge’s approval as a MCO
• Contributing to MCO certification process
• Designing and implementing comprehensive Quality Management system
• Facilitating NorthernBridges provider forums
• Leading WALA Family Care Forums throughout Wisconsin
• Managed "Quality Close to Home" initiative for the Wisconsin Department of Health Services (DHS). The initiative's recommendations now form the basis for quality management requirements under the Family Care program

Other Long-Term Care Experience:

• Managed quality assurance program for Medicaid Home and Community Based Waiver programs (COP-W and CIPII) for Wisconsin DHS
• Comprehensive reviews of nursing home and developmental disabilities programs at North Central Health Care, Wausau WI
• Analysis of program diversification options for Lakeview Manor, Weyauwega WI

Child Welfare Experience:

• Developed quality improvement methodology for Child Welfare programs, in use throughout Wisconsin
• Provided consultation to the Wisconsin Department of Children and Families on Child Welfare System Redesign

Behavioral Health Experience:

• Coordinated “Single Coordinated Care Plan”(SCCP) project for Milwaukee Division of Behavioral Health. The SCCP has become integral part of AODA  service programs for families with multi-service system involvement in Milwaukee County
• Coordinated development of “ROSA” personal experience outcomes interview tool for WI Division of Alcohol and Drug Abuse Services
• Led study of mental health costs and expenditures throughout Wisconsin
• Analyzed  behavioral health service programs for North Central Health Care, Wausau WI

International consulting:

• Presented an invited seminar on Child Welfare Quality to the Family and Child Protection and Welfare Branch of the Singapore Ministry of Community Development, Youth and Sports

State government experience:

• Senior-level positions in State Government, including Deputy Administrator of the Wisconsin Division of Animal Health
• Served as analyst responsible for a $630 million Medicaid nursing home budget for the WI Wisconsin Department of Health Services; coordinated development of Medicaid nursing home reimbursement methodology
• Coordinated major rewrite of the Medicaid Administrative Code

Local government experience:

• Former Director of the Dane County WI Department of Administration
• Led “Doing More with Less” seminars for Wisconsin county human service departments
• Consultation with county governments on long-term care, substance abuse, child welfare and mental health programs

Education

• Bachelor of Arts degree in Economics from the University of California, Berkeley
• Master of Arts in Public Affairs from the Hubert Humphrey Institute of Public Affairs, University of Minnesota
• Six Sigma yellow belt

Memberships

• Wisconsin Assisted Living Association
• Madison Area Business Consultants
• Madison Council on Foreign Relations